FAQ
General Information and Guides
Registration is a simple 2 steps process that probably that takes only 2 minutes:
Information Submission:
- Go to the Registration Page
- Enter the information required (email is important).
- Set your password
- Read and agree to the "Registration Agreement".
- Click the "Submit Registration" button
Account Activation:
- Go to email you used for above registration.
- Click on the link to activate your account.
You are now a ParkSend Member. Make yourself at home!
Should you face any difficulty, please contact our customer service in WhatsApp.
If you have forgotten your password, proceed to the Login Page to click Forgotten Password.
You will need the email you use to register the account. Follow the instructions to reset your password.
Should you face any difficulty, please contact our customer service in WhatsApp.
1. After shopping on Chinese e-commerce website, the order can be submitted at
2. Fill in the details of the purchase in the Ship-For-Me form:
Please take note of the followings when submitting orders:
- Columns with * must be filled.
- Ensure that tracking numbers are not duplicated.
- Product Name must be correct for custom declaration.
3. Use the 
button for the next order entry
4. After all orders are completed, click "Submit".
5. Confirm the order submission so our warehouse colleague can start to expect the orders.
6. The submitted orders can be viewed at the Product Order page.
Should you face any difficulty, please contact our customer service in WhatsApp.
你想买什么动动手指简单5步骤，即可购买中国任意网站商品、验货、配送全程一站式服务.
一、挑选商品，提交代购订单
如果您在中国大陆购物网站上看到了需要的商品，请进入会员中心“代购->我要代购”，使用“我要代购”提取商品信息或者在网站页面搜索框将您需要订购的商品链接地址复制进去，并选择“搜索”按钮，根据页面提示信息选择商品信息，并在商品备注栏中填写您对商品的要求，然后添加至购物车。 你可修改“购买数量”,可选择商品选项，并填写“商品备注”。
温馨提示：
1、对于有颜色和尺码区分的商品，请一定在备注信息中注明，这样便于对您订单进行直接处理。
2、对于商户的换购产品，请您订购时确认是否达到商户换购要求，确认无误后再下订单。
3、对部分超重商品与卖家商品信息中邮资不全的需要补邮的情况，我们会与您联系，请您再次确认订购。所以建议您可以在下订单后留意一下您订购商品的状况。
4、对于虚拟物品，我们现在暂时无法帮您订购，请您谅解。
二、商品结算
进入“我的购物车”，您就可以看见刚才提交的商品，点击“去收银台结算”以及“确认结算”，付款成功后，我们将马上为您购买。如果您的马币RM账户余额不足，系统将提示您先充值。
三、为您订购
当采购人员接到您提交的订单后，会按照您对商品的要求联系卖家核对，确认订购。
四、商品到达，提交运送
”您可以根据商品重量自行安排调配，一切随心所欲。此外，我们为您提供多种运输方式，您可以根据需要自行选择。我的订单点击“。空运一般的运期为5~7个工作日，而海运一般的运期为12~17个工作日，不同的国家运期略有变动噢。
五、确认收货
以上事项确认无误后，提交运单时填写运单信息，请注意填写信息的正确性，以便我们能及时联络您。在等待发送员送货期间，您需要保持电话畅通，以便于投递员能及时联系到您。 最后，您在成功收到商品后，请到我们的网站进行包裹“确认收货”！
Order status:
To be processed: the initial status after submitting the order and waiting for purchaser to process.
Processing: order has been confirmed and assigned to certain purchaser.
On the way: packages are waiting for entering the warehouse
Arrived: packages enter the warehouse and complete the inspection. Customer can submit the shipping order
Posting: warehouse has sent packages to destination, waiting for customer to receive the goods
Invalid order: name or price of goods is different from what has been submitted; goods are out of stock; goods have no picture or description; virtual goods; prohibited goods, etc
Parcel status:
To be processed: packages are waiting to be process
To be weighed: packages are waiting to be weighed
To be paid: Parcel is waiting for payment
To be delivered: packages are waiting for delivering
Posting: packages have been sent to the destination and waiting for receiving
Invalid order: for the problem package, customer servicer will further confirm with the member
*Important Note: When the actual delivery situation of the merchant does not match the product information submitted by the member, for example: the quantity is wrong, further confirmation with the member is required to enter the Parksend.sg warehouse. The description of the problem is provided to us through the customer service +6587765734 (Whatsapp Chat), and the customer service specialist will handle it for you and give you a reply as soon as possible.
Should you face any difficulty, please contact our customer service in WhatsApp.
Parcel Shipment Rules & Regulations
- Flammable, perishable goods, dangerous goods that are toxic, explosive, lethal, corrosive and radioactive, restricted by IATA such as munitions and weapons.
- Poison and poison related equipment Books, photos, sculptures or appliances that are indecent.
- Goods that infringe trademarks, copyrights or intellectual property rights.
- Currency, value-added tax invoices, other tax receipts or securities, gold and silver, antiques, and precious metals.
- Live animals, plants and seeds Letters with the function of correspondence.
- Mobile phones, computers, medicine, and powder.
- Goods need to be refrigerated.
- Goods that do not comply with the “Law of the People's Republic of China on Product Quality”, “Law of the People's Republic of China on the protection of the Rights and Interests of Consumers”, other administrative laws and regulations, department rules and China Compulsory Standards.
- All goods related to religions.
Should you face any difficulty, please contact our customer service in WhatsApp.
- Products containing liquid or paste-like substances (perfume, lipsticks, shampoo etc).
- Products containing powder or grain-like substances (sand, talcum powder etc).
- Products containing magnets (speakers, motor, microphone etc).
- Products bearing logos and trademarks of globally renowned brands (example: LV, Nike, Disney etc).
- Foodstuff and other edible products (example: biscuits, instant noodles, pet food etc).
- Batteries or products containing batteries (example: watch, mobile phones, electronics etc).
Should you face any difficulty, please contact our customer service in WhatsApp.
Should you face any difficulty, please contact our customer service in WhatsApp.
- Wrong item delivered: As we do not open the orders, we will not be able to know what is being delivered and therefore cannot be responsible.
Missing items: As we do not open the orders, we will not be able to know the quantity that ahd been delivered and therefore cannot be responsible. Sometimes, a single order might be delivered to our warehouse in more than 1 package. It is best to check with the sender(seller) of the order. - Damaged Items: Other than rough shipping process, a majority of damaged orders are caused by inadequate protection (e.g. sending a mug in a cardboard box without any bubble wrap). As orders are handled by many parties throughout the whole process, the reponsibility of a damaged order can not be clearly defined. To prevent receiving damaged items. Please ensure that the orders are adequately protected before sending it on its way.
- Confiscated Items: The confiscation is conducted by the relevant authorities. We will not be able to provide any assistance.
- Lost Order/Parcel: A lost order/parcel shall be compensated according to either the delcared value or 3 times the shipping fee of the order/parcel(whichever lower) and not exceeding SGD100. Please note that false and malicious delcaration shall nullify all compensation. The shipping fee shall not be refunded. If an expensive item is being shipped, it is highly recommended to purchase additional insurance available when consolidating and shipping the parcel.
Should you face any difficulty, please contact our customer service in WhatsApp.
- Please take photos of the item (with the close up of the damaged part).
- Keep all packaging for the order and parcel.
- Contact our customer service within 48hrs.
This is very important!
- Actual Weight - The weight of the parcel that is shown on the weight scale.
- Volumetric Weight - The weight of the parcel that is calculated using the dimesion of of the parcel. It is calculated by the formula:
- Volumetric weight(kg) = Length x Width x Height(cm)/6000
- Chargeable Weight - An additional 10% to account for extra weight incurred by the packaging material or extra space occupied due to the small gaps between items.
Should you face any difficulty, please contact our customer service in WhatsApp.
- Quantity - The actual quantity of the product received shall be checked against the quantity ordered. For items that are purchased in bulk, the quantity check can only assure 95% accuracy.
- Size - The labelled-size on the item (or its packaging) shall be checked against size indicated in the order (or order remarks) . Should there be no indication of size on the item, it shall be presumed correct.
- Colour - Although the colors of the item are checked, subtle differenece between same color tones might not be detected. We are only able to check for obvious color differences (eg. Yellow vs Green).
- Obvious Visible Defects - Obvious Visible Defects like stain, scratches, tears, holes, dents and damages at obvious areas of the items shall be covered in the inspection service. Quality issues, material difference, brand authencity, minor defects, especially at unobvious areas of the item MIGHT NOT be discovered and therefore shall not be covered by the free inspection.
Other Exclusions
Do take note that the followings (including but not limited to) are NOT COVERED in the Inspection Service: Functionalities issues:
- Quality issues
- Authenticity issues
- Shrink-wrapped
- Wooden-Framed/Crated Items
- vacuum-sealed or security-sealed items
Should you face any difficulty, please contact our customer service in WhatsApp.
Payment
After Sale Service
代购网致力于消除您国际网络购物的一切后顾之忧。
为了保证您的购物方便和安全，您在购物的每一个过程都有相应的标准，包括退货和更换商品。
A. 发货错误、次品或货物被损
当您收到的商品发生上述问题时，请将商品及外包装一同拍照后，把数码照片和相关情况的描述发送到客服信箱：service@parksend.sg。我们会为您处理后给出答复。
B. 商品出现质量问题
当您购买的商品在使用一段时间后出现质量问题，只要该商品还在质量保证期之内，且有原始购买凭证和商品质量保证卡，您可以委托我们与国内商家联系办理退/换货。
对于符合退/换条件的商品，Parksend.sg代购系统网将负责运至国内商家，并将修好或更换的商品运回给您。因每个销售商/生产商都有其独特的处理商品质量问题的原则和方式(以商品质量保证卡中所注明的为准)，我们无法保证厂商能完全满足您的要求，但会尽力为您争取利益，让您满意。
我们提供此代理服务，不收取任何服务费，但您需承担商品的来回运费。我们保留拒绝为不符合质量保证条件的商品代理此服务的权利。
我们推荐的国内商家是值得信赖的，我们承诺30天内100%退换货(从发货日期至我们收到您的退货商品，以邮戳为准)。
发生以下任何情况，我们将不接受您要求退换的商品：
A. 商品被调换，原貌改变，或者零件丢失；
B. 被拆封的商品，比如软件包、CD、DVD、卡带等；
C. 没有原始购买凭证的商品。
特别提醒：在易趣、淘宝等诸如此类的网站需谨慎购物，因其存在较多不法商业行为，如有发生，我们则无法为您安排退换货事宜。
商品退/换流程
第一步：如果您是因为商品质量问题需要退换商品，请发电子邮件给代购客服申请退货。
第二步：代购客服收到您的申请后，将与国内销售商沟通。当确定他们接受退换时，代购客服将通过电子邮件与您联系，告知您退换的细节。
第三步：了解退货信细节后，请您将相关物品（商品+原始购买凭证+原包装+代购网发给您的退货审核结果邮件复印件），尽快寄还给代购。
请注意：
对于退货商品，请您务必在商家承诺退货的期限内寄还给代购。同时，因为国际退换需要相当的时间(通常都要等待一个月以上)，因此请您在退换过程中耐心等待，代购网也会及时通知您退换的进展情况。